Return Policy

Return Material Authorization (RMA)

 

  • A Return Authorization Number, (RA #), must be issued by SPI Distribution before any product is returned for credit on account.

  • Only unopened boxes or individually sold products with no box or physical damage will be accepted within 30 days of purchase.

  • All sales final on custom made gutter lengths.

  • Partial box returns on regular stocking items can be returned upon management approval.

  • SPI distribution may refuse to accept any packages with visible signs of shipping damage.

Special Order Products

 

  • A special order product consists of any product that SPI Distribution does not normally stock.

  • Most special order product is returnable, but may be subject to a restocking fee of up to a 20%.

  • All custom built orders must be paid for in advance.

  • A signed Special Order form will be required before SPI places the order.

  • Custom cut gutter is non-returnable.